Our customers are armed response and monitoring companies across South Africa. Each one is a long relationship: they onboard, they add sites and hubs, they roll our apps out to their own clients, and they need someone at CleverCam who knows their business.
You will own a portfolio of these companies: keeping them successful, growing what they run on the platform, and making sure what they tell you reaches the product team.
What you'll do
- Own relationships with a portfolio of security-company customers and partners.
- Grow accounts: more sites, more hubs and more of their clients on their branded app.
- Run regular reviews with customers covering usage, open issues and roadmap.
- Coordinate onboarding, training and support with the onboarding team.
- Handle quotes, renewals and billing questions with the operations team.
- Represent the customer internally and feed back what the market is asking for.
What you bring
Essential
- Three or more years in B2B account management or sales, ideally in security, telecoms or software.
- Comfortable with technology: you can demo the product and follow a technical issue.
- Strong relationship and negotiation skills.
- Organised, with reliable follow-through.
- Valid driver's licence and willingness to travel.
Advantageous, not essential
- Experience in the security or armed response industry.
- Fluent in both Afrikaans and English.
Who you are
- Trusted:
- customers call you first, good news or bad.
- Commercial:
- sees the opportunity in an account and follows it through.
- Technical enough:
- understands the product well enough to be honest about it.
- Organised:
- keeps every promise made to a customer.
The opportunity
The role can grow into leading customer success or the commercial team as the customer base grows.