Billing Information

Billing Cycle and Payment Terms (All Amounts in Rands)

Service Period

• Our billing cycle runs monthly, from the 1st of the month to the last day of the same month.

Adding New Devices

• Any new device added during the current month receives free service for the remainder of that month.
• No pro-rated billing applies; the device simply starts billing the following month.
• If a device is removed and then re-added within the same month, it will not receive another complimentary period for that month.

Removing Devices

• Devices removed on or before the 24th of the month will not be included in the next month's invoice.
• Devices removed after the 24th will be charged on the following month's invoice.

Invoice Generation

• Invoices for the upcoming month are issued on the 25th of the current month.
• All invoices and payments are in South African Rands (ZAR).
• If the 25th or 1st falls on a weekend or public holiday, processing occurs the next business day.

Payment Methods

• Payment is due by the 1st of each month.
• Debit orders are processed on the 1st (or next business day).
• We accept the following payment methods:
  • Debit order (preferred)
  • EFT (Electronic Funds Transfer)

Failed Payments

Grace periods for failed payments:

• First failure (last 6 months): 14 days to settle
• Second failure (last 6 months): 7 days to settle
• Third+ failure (last 6 months): 48 hours to settle

Paused Services

• Services are paused if payment is not received within the grace period.
• Devices become non-operational until the balance is paid.
• Services are restored within 24 hours of payment confirmation.

Dispute Resolution

• Report billing errors within 7 days of invoice date.
• We'll respond within 5 business days.
• Verified errors will be credited to your next invoice.

For billing support, please contact: billing@clevercam.com