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CleverTech Privacy Policy

Last updated: July 4, 2026

PRIVACY POLICY FOR CLEVERTECH

Last updated July 4, 2026

This Privacy Notice for CleverCam (Pty) Ltd ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use the CleverTech mobile application (the "App").

CleverTech is the field-service companion app for service and security technicians operating on the CleverCam platform. It is an operational tool for technical staff — not a consumer product. Technicians sign in using the credentials issued by their company and use the App to view assigned jobs, access customer and site details, record the work they carry out, attach photos, and complete and sign off jobs — including while offline.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use the App. If you still have any questions or concerns, please contact us at hello@clevercam.co.za.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by using the table of contents below to find the section you are looking for.

  • What personal information do we process?
    When you use the App, we process the information needed to sign you in and record the field work you carry out. This includes your sign-in identifier and PIN, the job and work records you create (including checklist responses and job sign-off), photos you attach to a job, any sign-off signature captured, and your device push token. Learn more in "WHAT INFORMATION DO WE COLLECT?".

  • Do we collect your location?
    No. CleverTech does not collect, track, or share your device location. The App requests no location permission.

  • Do we process any sensitive personal information?
    We do not process information such as racial or ethnic origin, sexual orientation, or religious beliefs.

  • Do we collect any information from third parties?
    Your technician account is created and managed by the company you work for, so some details (such as your name, technician ID, and assigned jobs) originate from that company rather than from you directly.

  • How do we process your information?
    We process your information to show you your assigned jobs, record the work and sign-off you complete, sync that work to the platform, send you job notifications, and keep the App secure. We process your information only when we have a valid legal reason to do so. Learn more in "HOW DO WE PROCESS YOUR INFORMATION?".

  • In what situations and with which parties do we share personal information?
    We share information with the data processors that run the platform on our behalf, and with the company that operates your account. We do not sell your personal information. Learn more in "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?".

  • How do we keep your information safe?
    We have organizational and technical measures in place to protect your personal information, and data is encrypted in transit. However, no system can be guaranteed to be 100% secure. Learn more in "HOW DO WE KEEP YOUR INFORMATION SAFE?".

  • How do you exercise your rights?
    Because technician accounts are managed by your company, requests to access or delete your personal information are handled through that company, or by contacting us. Learn more in "HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?".

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  4. HOW DO WE HANDLE CAMERA AND PHOTO ACCESS?
  5. HOW LONG DO WE KEEP YOUR INFORMATION?
  6. HOW DO WE KEEP YOUR INFORMATION SAFE?
  7. HOW ARE TECHNICIAN ACCOUNTS CREATED AND MANAGED?
  8. DO WE COLLECT INFORMATION FROM MINORS?
  9. WHAT ARE YOUR PRIVACY RIGHTS?
  10. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
  11. DO WE MAKE UPDATES TO THIS NOTICE?
  12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

In Short: We collect the information needed to sign you in and to record the field work you carry out.

The personal information we collect depends on how you use the App. We collect the following:

Sign-in Information.
We collect the technician credentials issued to you by your company (such as a technician code or identifier and a one-time PIN) to authenticate you and identify you as the technician who performed a job.

Job and Work Records.
We process the jobs assigned to you and the work you record against them — including status changes, the checklist responses and notes you enter, parts or actions recorded, time on site, and job completion and sign-off. A sign-off signature may be captured on the device to confirm completion of a job.

Photos and Media.
When you attach a photo to a job, we process the photo you capture with your camera or select from your device — for example, to document the work performed, equipment, or site conditions. See "HOW DO WE HANDLE CAMERA AND PHOTO ACCESS?" below.

Device Push Token.
We collect a push notification (FCM) token from your device so we can deliver job and operational notifications to you.

Account Information from Your Company.
Your technician profile (such as your name, technician ID, and the jobs assigned to you) is provided and maintained by the company you work for. See "HOW ARE TECHNICIAN ACCOUNTS CREATED AND MANAGED?" below.

Offline Data.
CleverTech is offline-first. To let you work without a connection, job data is cached in the App's storage on your device and synced to the platform when a connection is available.

Location. CleverTech does not collect your device location. The App requests no location permission.

Sensitive Information. We do not process sensitive information such as racial or ethnic origin, sexual orientation, or religious beliefs.

All personal information that you provide to us must be true, complete, and accurate, and you must notify your company of any changes to such personal information.

Google API.
Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to show you your jobs, record your work and sign-off, sync it, notify you, and keep the App secure.

We process your personal information for the following reasons:

  • To show you your assigned jobs. We process your account and the jobs allocated to you so you can see and open the work assigned to you.
  • To record the work you carry out. We process the status, checklist responses, notes, photos, and sign-off you submit so there is an accurate record of the work performed.
  • To sync your work. We process the records you create on the device so they can be synced to the platform for your company.
  • To sign you in and identify you. We process your sign-in credentials to authenticate you and associate work with you.
  • To send you notifications. We process your device push token to deliver job and operational notifications.
  • To maintain security and operation of the App. We process information for troubleshooting, abuse prevention, and to keep the service running.
  • To comply with our legal obligations. We may process your information to respond to legal requests and to establish, exercise, or defend legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We share information with the processors that run the platform on our behalf and with the company that operates your account. We do not sell your personal information.

We share your personal information in the following situations:

  • With our data processors (sub-processors). We use the following third parties to process data on our behalf, under agreements that require them to safeguard your information:

    • Supabase — hosts our database and handles authentication (your sign-in).
    • Firebase (Google) — delivers push notifications to your device.
    • PowerSync — provides the offline sync service that keeps the App's on-device data in step with the platform.
      Data exchanged with these processors is encrypted in transit.

  • With the company you work for. The company that issued your technician account operates the jobs you are assigned. The work you record, the photos and sign-off you submit, and the jobs you complete are visible to that company through the CleverCam platform so they can manage their service operation.

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We do not sell your personal information.

4. HOW DO WE HANDLE CAMERA AND PHOTO ACCESS?

In Short: The App uses your camera and photo selection only so you can attach photos to a job.

CleverTech requests access to your device camera so you can take a photo and attach it to a job. When you choose to add an existing photo instead, the App uses your device's photo picker so you can select the specific photo(s) you want to attach — the App does not read your photo library in the background, and it only receives the photos you choose.

Photos you attach are uploaded and stored with the relevant job so your company has a record of the work. We do not use your photos for advertising, and we do not sell them. You can decline or revoke camera access at any time in your device settings; doing so will limit the App's ability to attach photos to jobs.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to operate the service and to maintain an accurate record of the work performed, unless a longer period is required by law.

We retain your personal information for as long as it is necessary to provide the service, to maintain an accurate operational record for your company, and to comply with our legal obligations (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because it is stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures, and data is encrypted in transit.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process, and information exchanged between the App and our platform is encrypted in transit. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. You should only access the App within a secure environment.

7. HOW ARE TECHNICIAN ACCOUNTS CREATED AND MANAGED?

In Short: There is no in-app sign-up. Your technician account is created, managed, and removed by your company.

CleverTech does not offer self-service registration. You cannot create an account inside the App. Instead:

  • Your company creates and configures your technician account on the CleverCam platform.
  • Your company assigns you jobs, manages your access, and removes your account when you no longer require access.
  • You simply sign in to the App with the credentials issued to you.

Because of this, requests to access, correct, or delete your personal information are handled by your company. You may also contact us directly at hello@clevercam.co.za and we will work with your company to action your request. See "HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?" below.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: The App is intended for use by professional technicians and is not directed to children under 18.

CleverTech is an operational tool for employed or contracted technicians. We do not knowingly collect, solicit data from, or market to children under 18 years of age. If we learn that personal information from a person under 18 has been collected, we will take reasonable measures to delete such data. If you believe we may have collected information from a person under 18, please contact us at hello@clevercam.co.za.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on where you live, you may have rights to access, correct, or delete your personal information.

Depending on your country, province, or state of residence, applicable privacy law may give you rights regarding your personal information, including the right to request access to it, request correction or deletion, and, where we rely on consent, to withdraw that consent.

Because your technician account is managed by your company, the easiest way to exercise these rights is through that company, or by contacting us using the details in "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. We will consider and act upon any request in accordance with applicable data protection laws.

10. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: You may have additional rights based on the country you reside in.

Republic of South Africa

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us using the contact details provided in "HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?"

If you are unsatisfied with the manner in which we address any complaint with regard to our processing of personal information, you can contact the office of the regulator, the details of which are:

The Information Regulator (South Africa)

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice. If we make material changes, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at hello@clevercam.co.za or contact us by post at:

CleverCam (Pty) Ltd
Den Haag street
Die Heuwel
Witbank, Mpumalanga 1035
South Africa

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

Because technician accounts on CleverTech are created and managed by your company, requests to review, update, or delete your personal information are handled by that company. To make a request, contact your company, or email us at hello@clevercam.co.za and we will coordinate with your company to action your request.