CleverCam

Delete your CleverPro account

Last updated: October 26, 2026

This page explains how to delete your account in CleverPro (previously called CleverTech), the field-service app published by CleverCam (Pty) Ltd, and which of your data is deleted and which is kept. You can delete your account inside the App at any time, or ask us to do it by email.

For full detail on what the App collects and why, see the CleverPro Privacy Policy.

Delete your account in the App

You do not need to contact anyone.

  1. Open CleverPro and sign in.
  2. Let your work upload. Anything still waiting on your phone to upload cannot be delivered once the account is gone. The confirmation lists any such work before you delete.
  3. On the home screen, tap your name (or My profile) at the bottom to open Profile.
  4. Tap Delete account, read the confirmation and tap Delete account again.

Your account is deleted straight away, you are signed out, and the App's offline copy of your company's data is wiped from the phone.

If the App says to leave your CleverAlert sites first: your CleverCam login is also connected to one or more sites in the CleverAlert app. Open CleverAlert, use More → Leave site on each site, then delete your account again.

If the App shows "No company yet": your account has not been added to a company's team, so there is no Profile screen. Ask us by email, below.

No app? Ask us by email

If you no longer have the App, cannot sign in, or see "No company yet":

  1. Email hello@clevercam.co.za from the email address on your account.
  2. Use the subject line "Delete my CleverPro account".
  3. Tell us the company you work for, if any.

We check that the request comes from you, or from someone authorised to act for you, before we act on it. We delete the account within 30 days and confirm by email.

What is deleted

  • Your CleverCam login — your email address, password (stored only as a hash) and sign-in sessions. Your CleverCam login is shared by all CleverCam apps (CleverPro, CleverAlert, CleverSales, CleverResponder and CleverOps), so it is removed from all of them.
  • Your personal profile — the name, email address, phone number and profile picture on your CleverCam profile.
  • Your phone's registration — the device record with the App version and operating-system details, its push-notification tokens (so job notifications stop reaching it), and "Continue as" sign-in links to other CleverCam apps.
  • Tickets you created in a CleverCam app.
  • The offline data on your phone, including any work that had not uploaded yet.

What is kept, and for how long

  • Your company's service records — the jobs, checklist answers, notes, photos and sign-off signatures you completed, the positions recorded with your job, vehicle and equipment actions, your vehicle checks and driving-licence scans, the customers, sites, leads and quotes you entered, sync-problem reports, and the technician and team record your company keeps for you (for example your name on the team, your ID number and licence details, and the identifier and App version of the phone you last used). These belong to your company, so they are kept after you delete your account, no longer linked to your login, for as long as your company keeps its service records. To have your technician record removed, ask your company, or email us and we will coordinate with them.
  • Crash reports sent to Firebase Crashlytics are kept for 90 days and then deleted automatically.
  • Sign-in audit entries — the time, email address and IP address of each sign-in — are deleted automatically after 90 days.
  • Database backups are kept for 7 days, so a copy of your deleted account can remain in an encrypted backup for up to 8 days.
  • Records the law requires us to keep (for example for tax or accounting) are kept for as long as the law requires, isolated from any other use.

Your rights under POPIA

If you are in South Africa, the Protection of Personal Information Act (POPIA) gives you the right to request access to, correction of, or deletion of your personal information. If you are unsatisfied with how we handle your request, you may contact the office of the regulator:

The Information Regulator (South Africa)

Contact us

For any question about deleting your data, email us at hello@clevercam.co.za or write to us at:

CleverCam (Pty) Ltd
Den Haag street
Die Heuwel
Witbank, Mpumalanga 1035
South Africa