CleverCam

CleverSales Privacy Policy

Last updated: August 9, 2026

PRIVACY POLICY FOR CLEVERSALES

Last updated September 15, 2026

This Privacy Notice for CleverCam (Pty) Ltd ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use the CleverSales mobile application (the "App").

CleverSales is the sales companion app for sales representatives working at security companies that operate on the CleverCam platform. Anyone can create an account in the App, and a security company gives that account the Sales role so the rep can use the App to work their leads pipeline, build and send quotes from their company's equipment catalogue, start customer subscriptions, and keep track of follow-ups.

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use the App. If you still have any questions or concerns, please contact us at hello@clevercam.co.za.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by using the table of contents below to find the section you are looking for.

  • What personal information do we process?
    When you use the App, we process the information needed to sign you in and to record the sales work you carry out. This includes your name, email address and password credential, your sales profile, the leads, quotes, notes and reminders you create, and, on Android, your device push token. Learn more in "WHAT INFORMATION DO WE COLLECT?".

  • Do we collect your location?
    No. CleverSales does not collect, track, or share your device location. The App requests no location permission.

  • Does the App use your camera, photos, or contacts?
    No. CleverSales requests no camera, photo, or contacts permission. When you tap to phone or email a lead, the App simply hands that number or address to your device's own phone or mail app.

  • Do we process any sensitive personal information?
    We do not process information such as racial or ethnic origin, sexual orientation, or religious beliefs.

  • Do we collect any information from third parties?
    Your sales access is granted and managed by the company you work for, so some details (such as your sales role and the leads assigned to you) originate from that company rather than from you directly.

  • What about the people you capture as leads?
    The contact details you record for a prospect or customer belong to your company's customer records. You must only capture information you are permitted to capture. Learn more in "INFORMATION YOU ENTER ABOUT OTHER PEOPLE".

  • How do we process your information?
    We process your information to show you your pipeline, record the quotes and follow-ups you create, send you notifications, and keep the App secure. We process your information only when we have a valid legal reason to do so. Learn more in "HOW DO WE PROCESS YOUR INFORMATION?".

  • In what situations and with which parties do we share personal information?
    We share information with the data processors that run the platform on our behalf, and with the company that operates your account. We do not sell your personal information. Learn more in "WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?".

  • How do we keep your information safe?
    We have organizational and technical measures in place to protect your personal information, and data is encrypted in transit. However, no system can be guaranteed to be 100% secure. Learn more in "HOW DO WE KEEP YOUR INFORMATION SAFE?".

  • How do you exercise your rights?
    You can delete your account at any time from inside the App. For other requests, contact your company or us. Learn more in "HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?".

TABLE OF CONTENTS

  1. WHAT INFORMATION DO WE COLLECT?
  2. HOW DO WE PROCESS YOUR INFORMATION?
  3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
  4. INFORMATION YOU ENTER ABOUT OTHER PEOPLE
  5. HOW LONG DO WE KEEP YOUR INFORMATION?
  6. HOW DO WE KEEP YOUR INFORMATION SAFE?
  7. HOW ARE SALES ACCOUNTS CREATED AND MANAGED?
  8. DO WE COLLECT INFORMATION FROM MINORS?
  9. WHAT ARE YOUR PRIVACY RIGHTS?
  10. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?
  11. DO WE MAKE UPDATES TO THIS NOTICE?
  12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
  13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

In Short: We collect the information needed to sign you in and to record the sales work you carry out.

The personal information we collect depends on how you use the App. We collect the following:

Account and Sign-in Information.
When you create an account in the App, we collect your first and last name, email address and password. If your company set up your account instead, we collect the email address and password of that account. These are used to authenticate you and to identify you as the sales representative who created or worked a record. Your password is stored only as a cryptographic hash by our authentication provider; we cannot read it.

Sales Profile.
We process the sales profile your company maintains for you — such as your name or label, the control room or branch you belong to, your sales role and permissions, and whether your account is active.

Sales Records You Create.
We process the work you record in the App — including leads and their pipeline stage, notes and follow-up reminders you enter, quotes you build and send, quote acceptance or decline outcomes, and subscriptions or onboarding you start for a customer.

Device Push Token.
On Android, we collect a push notification (FCM) token from your device so we can deliver lead, quote, and reminder notifications to you.

Account Information from Your Company.
Your sales access (such as your sales role, the company you sell for, and the leads assigned to you) is granted and maintained by the company you work for. See "HOW ARE SALES ACCOUNTS CREATED AND MANAGED?" below.

Location. CleverSales does not collect your device location. The App requests no location permission.

Camera, Photos, and Contacts. CleverSales requests no camera, photo library, or contacts permission, and does not read your device's contacts. When you tap to call, message, or email a lead, the App passes that number or address to your device's own phone or mail application; what happens after that is handled by that application.

Sensitive Information. We do not process sensitive information such as racial or ethnic origin, sexual orientation, or religious beliefs.

All personal information that you provide to us must be true, complete, and accurate, and you must notify your company of any changes to such personal information.

Google API.
Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to show you your pipeline, record the quotes and follow-ups you create, notify you, and keep the App secure.

We process your personal information for the following reasons:

  • To show you your pipeline. We process your account and the leads, customers, and quotes allocated to you or to your company so you can see and work them.
  • To record the sales work you carry out. We process the leads, notes, reminders, quotes, and subscriptions you submit so there is an accurate record of the work performed.
  • To sign you in and identify you. We process your sign-in credentials to authenticate you and to associate records with you as the responsible representative.
  • To send you notifications. We process your device push token to deliver notifications about newly assigned or unassigned leads, quote outcomes, and follow-up reminders that fall due.
  • To maintain security and operation of the App. We process information for troubleshooting, abuse prevention, and to keep the service running.
  • To comply with our legal obligations. We may process your information to respond to legal requests and to establish, exercise, or defend legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We share information with the processors that run the platform on our behalf and with the company that operates your account. We do not sell your personal information.

We share your personal information in the following situations:

  • With our data processors (sub-processors). We use the following third parties to process data on our behalf, under agreements that require them to safeguard your information:

    • Supabase — hosts our database and handles authentication (your sign-in).
    • Firebase (Google) — delivers push notifications to your device.
      Data exchanged with these processors is encrypted in transit.

  • With the company you work for. The company that issued your sales account owns the pipeline you work. The leads, quotes, notes, and subscriptions you record are visible to that company through the CleverCam platform so they can manage their sales operation.

  • With the recipients you send documents to. When you send a quote from the App, it is delivered to the customer contact you select, using our email and document-link services.

  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We do not sell your personal information.

4. INFORMATION YOU ENTER ABOUT OTHER PEOPLE

In Short: Lead and customer details you capture belong to your company's records, and your company decides how they are used.

When you capture a lead or a customer contact in CleverSales, you enter personal information about another person — typically their name, phone number, email address, and the address of the site they want protected. That information is stored in your company's customer records on the CleverCam platform, where we process it on your company's behalf as their service provider.

Your company is responsible for deciding what may be captured and for informing those people how their information is used. You should only capture information you are permitted to capture, and only for the purpose of quoting and providing your company's services.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to operate the service and to maintain an accurate record of the sales work performed, unless a longer period is required by law.

We retain your personal information for as long as it is necessary to provide the service, to maintain an accurate operational record for your company, and to comply with our legal obligations (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because it is stored in backup archives), then we will securely store it and isolate it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures, and data is encrypted in transit.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process, and information exchanged between the App and our platform is encrypted in transit. Access to records in the App is restricted to the company and control room your account belongs to. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. You should only access the App within a secure environment.

7. HOW ARE SALES ACCOUNTS CREATED AND MANAGED?

In Short: Anyone can create an account in the App. A company gives it access, and you can delete it yourself at any time.

There are two ways to get an account:

  • Create one in the App. Tap New to CleverSales? Create an account on the sign-in screen and enter your name, email address and a password. The new account has no access to any company's records until a company gives it the Sales role, so until then the App shows a "No sales access yet" screen.
  • Use an account your company set up. If you already use CleverOps at work, sign in with the same email address and password.

Your company decides whether your account has sales access and can remove that access at any time.

Deleting your account. You can permanently delete your account from inside the App: Profile → Delete account, or Delete my account on the "No sales access yet" screen. Deletion removes your sign-in account and your personal profile. The leads, quotes and subscriptions you worked on stay with your company as its business record. See "HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?" below.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: The App is intended for use by professional sales staff and is not directed to children under 18.

CleverSales is an operational tool for employed or contracted sales representatives. We do not knowingly collect, solicit data from, or market to children under 18 years of age. If we learn that personal information from a person under 18 has been collected, we will take reasonable measures to delete such data. If you believe we may have collected information from a person under 18, please contact us at hello@clevercam.co.za.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on where you live, you may have rights to access, correct, or delete your personal information.

Depending on your country, province, or state of residence, applicable privacy law may give you rights regarding your personal information, including the right to request access to it, request correction or deletion, and, where we rely on consent, to withdraw that consent.

Because your sales account is managed by your company, the easiest way to exercise these rights is through that company, or by contacting us using the details in "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. We will consider and act upon any request in accordance with applicable data protection laws.

10. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: You may have additional rights based on the country you reside in.

Republic of South Africa

At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us using the contact details provided in "HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?"

If you are unsatisfied with the manner in which we address any complaint with regard to our processing of personal information, you can contact the office of the regulator, the details of which are:

The Information Regulator (South Africa)

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this Privacy Notice. If we make material changes, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at hello@clevercam.co.za or contact us by post at:

CleverCam (Pty) Ltd
Den Haag street
Die Heuwel
Witbank, Mpumalanga 1035
South Africa

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law.

You can delete your account yourself, inside the App, at any time: Profile → Delete account, or Delete my account on the "No sales access yet" screen. You do not need to contact anyone. Deletion permanently removes your sign-in account and personal profile; the business records you created for your company (leads, quotes, subscriptions) stay with that company.

For any other request to review, update, or delete your personal information, including information your company holds about you, contact your company, or email us at hello@clevercam.co.za and we will coordinate with your company to action your request.